Terms and Conditions

1. Cancellation & Amendment:

Cancellation or amendment has to be made through corresponding email: info@hanoibabylongrandhotel.com, otherwise no cancellation or amendment will be entertained. Cancellations or amendment will not be accepted via phone.

Customer must notify Hanoi Babylon Grand Hotel if your plan change before 08 days you check in.
Any cancellation or amendment submitted after the cancellation due date, fee will be calculated as bellow:

Date

Condition

+8 days prior to check-in date

No cancellation fees

Within 7 days prior to check - in date

50% of total room charged will apply for handling and banking fees.

Within 48 hours prior to check-in

Or No show

100% total booking charged



 2. Tour Cancellation :

Date

Condition

+ 5 business days before start date

Refund will be made 100%

Within 5 days or No-show

No refund


3. Refund:
The refund will be made through your credit card. Additionally, although Babylon Grand Hotel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 12-15 days for the actual crediting to take place, depending on your Bank’s practice.

4. Check in & Check out time:
Check-in time is from 02:00 PM and check-out time is at 12:00 noon
Extension of late checkout time is subject to availability and will be charged as follows:
C
heck-out until 17:00 surcharged 50% of room rate
Check-out after 17:00 surcharged 100% of room rate

Early check in is subject to availability and will be charged as follows:
-  Early check in from 8:00 AM surcharged 50% room rate (without breakfast)
-  For guaranteed early check-in, room will be reserved the night before and full charged.


Rates are inclusive of:
International breakfast buffet (6.30 to 10.00 am every day)
Free Welcome drink upon check in
Tea, coffee, fruit,1 bottle of mineral water in room daily/1 person
Free usage of ADSL and Wifi internet in-room and public computer
Children and Extra bed Policy


Maximum 01 child under 5 years old sharing room with parents without extra bed is free.
Extra bed:

Extra bed

15.00 USD

Extra breakfast

5.00 USD

Baby cot

Free 01/room


Children in tour: Children under 5 Years old free of charge (share bed with parent). From 5 to 8 Years charged 7$ (share bed with parent)